Webshop helps save time and money on maintenance
Heidenheim, Germany - A Midwestern U.S. paper mill - with a large footprint - was looking for an opportunity to cut costs and the company approached Voith to submit proposals. The company is a stock preparation customer of Voith.
Voith suggested that the mill utilize Voith Paper Webshop, which delivers time-saving and inventory control efficiencies while also providing a discount on orders made through the system.
Using Voith Paper Webshop, customers can find and order spare parts for their installations via user-friendly search and navigation functions. Registered users can see customized, machine- specific information concerning current and past orders at a glance. This convenience saves time for the inventory manager and also reduces order lead time.
“The savings go beyond budget issues with Voith Paper Webshop. Orders can be placed more efficiently, allowing those orders to be processed quicker. It also allows the mill to track orders, check spare parts lists and put together a customized catalog to make ordering easier,” said Chris Baker, data manger for Voith Paper.
After using Voith Paper Webshop for six months, the mill operators noted the value of a number of features that included a reduction of time spent managing orders and inventory, the ability to access information on all spare parts, original and new, within the Voith Paper Webshop system, instant access to all spare part prices and lead times, functionality to track orders, ability to access quote and order history, and greater user-friendliness as compared to other industry options.
While the Voith Paper Webshop allows mill personnel to track and order needed components for replacement in them mill, it also offers around-theclock availability through on its on-line portal, customized catalogue based upon specific machinery, simplified component re-ordering options, optimized time-saving ordering process, full spare parts catalogue with extensive search functions; cart transfer function which allows personnel outside purchasing to send in desired parts orders, product configurator system, complete quote and order history, plus order tracking, upload option for all a client’s original and current inventory, Voith OEM or otherwise and secure data exchange.